Returns & Refunds

Return Policy

We want you to be completely satisfied with your purchase from Alebrije Wear. If for any reason you are not happy with your alebrijes-themed apparel, we gladly accept returns within 30 days from the date of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

How to Initiate a Return

  1. Contact Us:
    • Please email us at alebrijewear[@]gmail[.]com or call us at ‪(872) 225-0863‬ with your order number and the reason for the return.
  2. Return Authorization:
    • Our customer support team will provide you with a return authorization and instructions on where to send your item.
  3. Packaging:
    • Pack your item securely in the original packaging (if possible) and include a copy of the original packing slip or order confirmation.
  4. Shipping:
    • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  5. Return Address:
    • Send your return to the address provided by our customer support team.
  6. Refund:
    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Refund Processing Time

Please allow 5-10 business days for your refund to be processed after we receive your returned item.

Refund Policy

If your return is approved, we will initiate a refund to your original method of payment. The refund amount will exclude the original shipping costs.

Late or Missing Refunds

If you haven’t received a refund within the specified timeframe, please check with your bank or credit card company. If the issue persists, contact us at alebrijewear[@]gmail[.]com.

Exchanges

We currently do not offer exchanges. If you need a different size or item, please initiate a return for the unwanted item and place a new order.

Contact Information

If you have any questions about our Return and Refund Policy, please contact us at alebrijewear[@]gmail[.]com.